VIEWER This multi-platform (Windows, MAC, Linux) software allows remote control, collaboration as well as file sharing between two connected computers. It generates an authentication code on the host computer, which has to be entered in the remote computer to be able to get secure remote access. Both the systems just need to have Chrome with the add-on installed. REMOTE DESKTOP Google's Chrome browser offers a free add-on called 'Chrome Remote Desktop' - it allows remote control of one computer by another irrespective of the operating system. Setting up a new device or perform various functions on a Has a dedicated section () of easy-to-understand &Įmailable articles that feature step-by-step explanations of how to go about You can view the videos and even email them Website has a collection of howto videos depicting various day-today used Is in another location, you need to know how to configure your networkingįorwarding). Method is that it is really easy to use over a local network, but if the expert The expert will be required toĮnter the password to connect to your system. To specify a password for accessing your system. Check both the options in the pop-up window. Check the box that says 'Screen Sharing' and click on the computer The second way is to go to System Preferences > Your chat list, start a conversation and select 'Screen Share Enabled' from the ![]() The first (and simpler) method is by using iChat/Messages. MAC, there are two ways to provide remote control of a system for assistance. Once the expert solves your problem, you can disconnect the remote assistance The expert by clicking on the 'Take Control' button on top (a security feature). Note that you will need to share control of your system with Once connected, the expert will be able view yourĭesktop screen, control your mouse and chat with you side-by-side in the remoteĪssistance window. Your system via a secure remote connection by sending an email or by using You can invite an expert you know to connect to Window that opens up, click on the Remote Tab. To enable this feature, go to the Control Panel > System and in the PCs The Remote Assistance feature first appeared in Windows Both Windows and MAC have built-in remote assistance features that allow you to share control of your desktop/laptop remotely with an expert over the Internet, who can then examine and solve the issue. However, you can easily get help for common issues usingĪ remote connection. The way out is to either call a computer expert over or take the system to the ![]() Shame on you Mikogo, for selling a product in this country without any access to technical support.Us may have had our computer suffer from a hardware or software problem. I was given no other option than to drop my subscription and look for another service. When I tried contacting support, I was unable to reach anyone by phone or chat and my emails went unanswered. Recently I purchased a new laptop and when I ran the software from this PC, I could not find any documents to transfer even though they were stored locally on my PC. ![]() In those cases, I found I was not always able to transfer mouse and keyboard control and unable to transfer documents. Mikogo ran fairly well for me unless I had a Mac participant. I need to be able to transfer documents via secure file transfer or FTP and the software must be HIPAA compliant. I also need to be able to transfer control of the mouse and keyboard for remote signature. I never have more than one participant besides myself in the conference. Specifically, I conduct remote enrollment services and need the software to run on any platform (ie. I had been using Mikogo for several years now and most of the time it worked fine for my purposes. Not hard to use but don't look for support
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